Job Summary

A company in the customer service industry is seeking a Bilingual Call Center Agent.

Position Responsibilities

• Assist customers with questions and concerns regarding citations
• Provide solutions and alternatives to customers while meeting or exceeding call center metrics
• Support the Call Center Team Lead with meeting operational objectives and cross-training initiatives

Qualifications

• 1 to 3 years of experience in a high-volume inbound call center, collections, customer service, or retail environment
• Bilingual in English and Spanish required
• Strong conflict resolution skills and the ability to de-escalate difficult customer interactions
• Proficient in Microsoft Office Suite products and technology
• High school diploma or GED required