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Bilingual Call Center Agent
Job Summary
A company in the customer service industry is seeking a Bilingual Call Center Agent.
Position Responsibilities
- Assist customers with questions and concerns regarding citations
- Provide solutions and alternatives to customers while meeting or exceeding call center metrics
- Support the Call Center Team Lead with meeting operational objectives and cross-training initiatives
Qualifications
- 1 to 3 years of experience in a high-volume inbound call center, collections, customer service, or retail environment
- Bilingual in English and Spanish required
- Strong conflict resolution skills and the ability to de-escalate difficult customer interactions
- Proficient in Microsoft Office Suite products and technology
- High school diploma or GED required
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COMPLETE JOB DESCRIPTION
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Company Overview
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