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Call Center Analyst
Job Summary
A company is looking for a Call Center Analyst-Temp.
Key Responsibilities
- Gather, analyze, and interpret call center metrics to identify trends and areas for improvement
- Manage and optimize Twilio-based systems to ensure effective communication workflows
- Utilize SQL to query databases and create actionable reports for decision-making
Qualifications
- 2 to 4 years of experience as a call center analyst or in a related role
- Hands-on experience with Twilio and familiarity with call center software
- Strong understanding of Salesforce CRM workflows and data analysis
- 2 to 4 years of experience using SQL for database queries and reporting
- Bachelor's degree in Business, Data Analytics, Computer Science, or a related field (preferred) or equivalent experience
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COMPLETE JOB DESCRIPTION
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