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Concierge Customer Service Agent
Job Summary
A company is looking for a Concierge/High-Touch Customer Service Agent.
Key Responsibilities
- Manage and fulfill requests from VIP clients, ensuring personalized service
- Maintain knowledge of services and develop relationships with premium vendors
- Resolve client concerns professionally and contribute to service improvements
Required Qualifications
- 3-5 years of experience in high-touch customer service, preferably in luxury hospitality
- Proven experience managing high-profile or VIP clients
- Bachelor's degree in Hospitality Management, Business, or a related field preferred
- Proficiency in Microsoft Office and other relevant computer programs
- Strong organizational and time-management skills
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COMPLETE JOB DESCRIPTION
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Company Overview
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