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Customer Service Representative
Job Summary
A company is looking for a Customer Service Representative for the late shift.
Key Responsibilities
- Handle incoming/outgoing calls, emails, and chats professionally and courteously
- Resolve customer inquiries and issues in a timely manner, escalating complex cases as necessary
- Accurately document customer interactions and maintain organized records
Required Qualifications
- High School Diploma or equivalent; an associate's/bachelor's degree is a plus
- Previous customer service experience is required
- Experience in a call center environment is preferred
- Availability for the late shift from 10:00 PM to 7:00 AM, including at least one weekend shift
- Dual language (English/Spanish) speakers strongly preferred
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COMPLETE JOB DESCRIPTION
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