Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to handle customer inquiries and issues.

Key Responsibilities

• Interface with customers to resolve 1st and 2nd tier customer service calls and queries
• Examine customer problems and implement corrective actions to respond to requests
• Maintain logs, reports, and records while investigating and tracking customer issues

Required Qualifications, Training, and Education

• High School diploma or equivalent required
• Generally, 2+ years of related customer service experience
• General knowledge of products and customer service activities in the assigned area
• Proficient in MS Office and able to navigate computerized data entry systems
• Must be available for rotating Saturday shifts every four weeks