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Customer Service Representative
Job Summary
A company is looking for a Customer Service Representative to handle customer inquiries and issues.
Key Responsibilities
- Interface with customers to resolve 1st and 2nd tier customer service calls and queries
- Examine customer problems and implement corrective actions to respond to requests
- Maintain logs, reports, and records while investigating and tracking customer issues
Required Qualifications, Training, and Education
- High School diploma or equivalent required
- Generally, 2+ years of related customer service experience
- General knowledge of products and customer service activities in the assigned area
- Proficient in MS Office and able to navigate computerized data entry systems
- Must be available for rotating Saturday shifts every four weeks
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COMPLETE JOB DESCRIPTION
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Company Overview
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