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Customer Service Representative
Job Summary
A company is looking for a Customer Service Representative who will handle a high volume of inbound calls for healthcare member and provider inquiries.
Key Responsibilities:
- Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
- Maintaining awareness of the way performance and actions affect members
- Providing new and existing members and providers with the best possible service in relation to billing, claims, enrollment, benefits, suggestions, and complaints
Required Qualifications:
- Call Center experience
- Health insurance experience preferred
- High School diploma or equivalent
- Must have a private workstation and internet connectivity
- Ability to navigate multiple computer screens and type information into the computer system simultaneously
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COMPLETE JOB DESCRIPTION
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