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Customer Service Representative Evenings and Weekends
Job Summary
A company is looking for a Customer Service Representative for evenings and weekends.
Key Responsibilities:
- Provide excellent customer service to online students via phone, email, and live chat
- Troubleshoot student technical issues and coordinate solutions
- Contribute to creating customer service best practices and improving service levels
Required Qualifications:
- Bachelor's Degree preferred
- 1 year of experience in a service-oriented environment or technical support
- Experience handling financially sensitive information confidentially
- Familiarity with online learning technology is a plus
- Strong commitment to education and ability to work across multiple systems and screens
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COMPLETE JOB DESCRIPTION
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Company Overview
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