Job Summary

A company is looking for a Customer Service Representative II.

Key Responsibilities:

• Provide phone-based customer service, resolving issues and educating members and providers on Federal Employee Program Benefits
• Manage inbound and outbound calls, conduct research on claim status, and investigate requests
• Document work, ensure accuracy, identify trends, and improve overall processes

Required Qualifications:

• One year of previous customer service experience
• Two years of college level courses or two years of phone-related customer service work experience
• Preferred experience in healthcare, benefits, call center, claims processing, or Facets
• Preferred bilingual proficiency in English/Spanish