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Customer Support Analyst
Job Summary
A company is looking for a Customer Support Analyst to enhance customer satisfaction and provide technical support.
Key Responsibilities
- Respond to customer queries via phone or email, adhering to company policies
- Analyze product malfunctions and collaborate with engineering for resolution
- Provide training and support to customers on product functionalities and updates
Required Qualifications
- Two years of experience as a Support Analyst or in a SaaS support role
- Strong customer service skills and ability to work independently
- Experience with database structures and SaaS products
- Familiarity with Salesforce or equivalent CRM
- Ability to prioritize and manage multiple cases under pressure
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COMPLETE JOB DESCRIPTION
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Company Overview
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