Create a free account to begin your remote job search with our expert-vetted listings, resume tips, and career tools.
Customer Support Engineer
Job Summary
A company is looking for a Customer Support Engineer.
Key Responsibilities:
- Triage or troubleshoot technical problems, using standard operating procedures to resolve or escalate to other teams
- Work with the backoffice teams (R&D, SRE, DevOps and Product Management) to identify and address any reported technical issues
- Manage assigned incident in a collaborative manner while working with teams such as Support, Engineering, Professional Services through incident resolution
Required Qualifications:
- 2-3 years in a customer-facing tech support role, preferably at a SaaS company
- Prior experience working with Enterprise customers
- Experience with AWS Cloud Base technology
- Familiarity with the monitoring and/or the ITSM space, some familiarity with Javascript, Python, Nodejs a plus
- Ability to work effectively with remote team members
Learn proven methods to find and land the remote job you want free with registration.
COMPLETE JOB DESCRIPTION
The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
Company Overview
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
Create a free account to begin your remote job search with our expert-vetted listings, resume tips, and career tools.
