Senior Customer Support Engineer

Location: Remote
Compensation: To Be Discussed
Reviewed: Tue, May 06, 2025
This job expires in: 11 days
Terraform Cloud Platforms Distributed Systems Microservices

Job Summary

A company is looking for a Senior Customer Support Engineer to join their team.

Key Responsibilities
  • Reproduce and debug customer issues using test environments and tools
  • Communicate with customers to provide diagnostic and resolution steps
  • Collaborate with team members and document customer interactions in compliance with security standards
Required Qualifications
  • 5+ years of customer support engineering experience or comparable technical role
  • 5+ years of experience supporting enterprise-sized companies
  • 2+ years of experience diagnosing production network connectivity and performance issues
  • Experience with major cloud platforms, distributed systems, and containerization
  • Proficiency in scripting languages for automation purposes
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