Job Summary

A company is looking for a Customer Support Engineer.

Key Responsibilities:

• Provide timely and personal product support via email and phone
• Troubleshoot all aspects of the Sailthru email, mobile and web platforms
• Maintain high-quality support documentation for both internal and external use

Required Qualifications:

• 2+ years of technical client-facing or support experience
• 6+ months experience working within a MarTech environment
• Experience with one or more of: HTML/CSS, Javascript, PHP, Web APIs, NoSQL Database Queries, Linux Command Line, mobile app development/troubleshooting, push notifications, HTML5, Objective-C, Swift, Java, Ruby
• Strong technology fundamentals along with relevant experience in the digital marketing or email space is required
• Desire to work in a fast-paced, high-growth, fun technology company