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Customer Support Engineer
Job Summary
A company is looking for a Customer Support Engineer.
Key Responsibilities:
- Provide timely and personal product support via email and phone
- Troubleshoot all aspects of the Sailthru email, mobile and web platforms
- Maintain high-quality support documentation for both internal and external use
Required Qualifications:
- 2+ years of technical client-facing or support experience
- 6+ months experience working within a MarTech environment
- Experience with one or more of: HTML/CSS, Javascript, PHP, Web APIs, NoSQL Database Queries, Linux Command Line, mobile app development/troubleshooting, push notifications, HTML5, Objective-C, Swift, Java, Ruby
- Strong technology fundamentals along with relevant experience in the digital marketing or email space is required
- Desire to work in a fast-paced, high-growth, fun technology company
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COMPLETE JOB DESCRIPTION
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Company Overview
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