Customer Support Representative
Location: Remote
Compensation: Salary
Reviewed: Tue, Apr 08, 2025
This job expires in: 13 days
Job Summary
A company is looking for a Customer Support Representative (Fully Remote).
Key Responsibilities
- Provide timely, accurate, and empathetic support to customers via chat and email
- Understand and identify customer needs, guiding them through specific features and functionalities
- Maintain and update internal knowledge bases and customer records
Required Qualifications
- 1-3+ years of experience in a customer service or support role
- A team player with a positive, can-do attitude
- Comfortable managing multiple tasks in a fast-paced environment
- Quick to learn and comfortable using various tools, including Intercom, Slack, HubSpot, & Google Workspace
- Patient and empathetic when handling challenging cases
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