Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative (Fully Remote).

Key Responsibilities

• Provide timely, accurate, and empathetic support to customers via chat and email
• Understand and identify customer needs, guiding them through specific features and functionalities
• Maintain and update internal knowledge bases and customer records

Required Qualifications

• 1-3+ years of experience in a customer service or support role
• A team player with a positive, can-do attitude
• Comfortable managing multiple tasks in a fast-paced environment
• Quick to learn and comfortable using various tools, including Intercom, Slack, HubSpot, & Google Workspace
• Patient and empathetic when handling challenging cases