Job Summary

A company in the healthcare industry is seeking a Customer Support Representative.

Position Responsibilities

• Answer customer inquiries in a friendly and efficient manner
• Troubleshoot and resolve customer issues over the phone or electronically
• Document new issues and resolutions for a knowledge base

Qualifications and Experience Required

• Prior help desk experience providing software support to external customers
• Technical aptitude and troubleshooting skills to tackle a problem using a logical, systematic sequential approach
• Ability to work in a fast-paced, project-oriented environment
• Bachelor's degree in finance, business, healthcare, technology or a relevant field preferred
• Proficient in Microsoft products (Outlook, Word, Excel)