Job Summary

A company in the Customer Service industry is looking for a Customer Support Representative.

Position Responsibilities:

• Manage inbound and outbound calls, emails, live chats, web leads, and document all communications
• Resolve client and resident complaints and initiate client satisfaction phone calls and digital surveys
• Engage in active listening with callers, confirming or clarifying information and delighting angry clients and residents

Qualifications:

• High School diploma required
• A minimum of 2 years' prior customer care experience
• Bilingual (English/Spanish) preferred
• Outbound call center/inside sales experience is a plus
• Technology background