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End User Support Manager
Job Summary
A company is looking for a End User Support Manager.
Key Responsibilities:
- Manage the Help Desk team and ensure superior customer service and support
- Analyze Help/Service Desk performance metrics and identify problem areas
- Track and manage team goals and key SLA's, and devise solutions to enhance service quality
Required Qualifications:
- Bachelor's degree preferred or equivalent experience
- 5+ years of experience managing a help desk of similar scale
- Experience with Microsoft O365, Windows Server, Azure Virtual Desktop, and O365/Active Directory
- Knowledge of networking concepts and VPN/remote access solutions
- Willingness to learn and work flexible hours as required
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COMPLETE JOB DESCRIPTION
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