Escalation Project Engineer

Location: Remote
Compensation: Piece Work
Reviewed: Tue, May 06, 2025
This job expires in: 13 days
Technical Support Cloud Migration Network Devices SonicWall Firewalls

Job Summary

A company is looking for an Escalation/Project Engineer - Hybrid.

Key Responsibilities
  • Serve as the senior level technician for the in-house team, handling escalated technical support issues
  • Mentor and train internal staff on solutions to complex technical support issues
  • Lead complex projects, collaborating with the field engineering team to complete cloud migration projects
Required Qualifications
  • 5+ years of experience in a highly technical environment or managed service provider
  • Desired certifications in MS 365, Windows Server, and SonicWall
  • Strong experience with MS 365, Exchange server, OneDrive, Azure, and on-prem Exchange
  • Advanced understanding of networking concepts, virtualization, Windows Server OS, firewalls, and VoIP systems
  • Ability to balance escalated tickets and project-based work, with an emphasis on cloud migration projects
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