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Escalation Engineer II
Job Summary
A company is looking for a Reactive Services Escalation Engineer II.
Key Responsibilities
- Provide escalated support to ensure the stability and performance of client computing environments
- Manage a daily ticket queue of escalations and guide team engineers on complex issues
- Document solutions, draft knowledge base articles, and proactively identify risks in customer environments
Required Qualifications
- Four-year degree in a relevant field or vendor-level certifications (e.g., Microsoft MCSE, VMWare, Cisco CCNA/CCNP)
- At least four years of experience working with systems and virtualization
- Exceptional operational expertise in Windows operating systems and servers
- Minimum of 2 years of experience administering systems in cloud infrastructure (e.g., AWS)
- Proficient in PowerShell or Python scripting for complex systems issues
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COMPLETE JOB DESCRIPTION
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Company Overview
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