FEMA Tier 1 Agent

Job Summary

A company is looking for a FEMA Tier 1 Agent to provide customer service in an emergency contact center environment.

Key Responsibilities

• Handle inquiries related to weather-related emergencies with professionalism and empathy
• Provide accurate information to resolve customer questions and concerns
• Maintain knowledge of systems and adapt to changes in procedures

Required Qualifications, Training, and Education

• Must pass a criminal background check
• Legally able to work in the United States
• Must be a current resident living in the United States
• High school diploma or equivalent required
• Availability to work at least 32 hours per week during specified hours