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Help Desk Agent Tier II
Job Summary
A company in the Defense industry is looking for a Help Desk Agent Tier II to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.
Position Responsibilities:
- Configure, install, and support desktop computers, laptop computers, mobile devices, printers, monitors, portable data storage devices, and other general peripherals
- Provide software support for users of AmeriCorps-provided applications, including basic to advanced software operations and general use of computers and peripherals
- Support desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management
Required Qualifications:
- An Associate's degree and a minimum of 3+ year experience
- Knowledge of Windows 10, Ticketing system (Remedy or ServiceNow), MS Office, O365, OneDrive and other end user software and hardware
- Public Trust Level 4 (full background investigation)
- ITIL foundations certification desired
- Security+ certification required or the ability to obtain within 3 months of start
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COMPLETE JOB DESCRIPTION
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