IT Support Technician II
Job is Expired
Location: Nationwide
Compensation: Hourly
Reviewed: Mon, Jun 05, 2023
Job Summary
A company in the Information Technology industry is seeking an IT Support Technician II.
Position Responsibilities:
- Provide a single point of contact for internal employees for all IT support services
- Process incoming technical support incidents and requests through the JIRA ticket queue while maintaining service level agreements
- Collaborate with various IT Teams and end users to analyze complex technical issues, diagnose problems while creating or updating a knowledge base
Required Qualifications:
- Associates or Bachelor's degree in computer science preferred
- 3+ years of required experience in handling, organizing, tracking, and reporting on user support incidents and requests
- Working knowledge of Active Directory and Microsoft Exchange administration
- One of the following certifications required: A+, HDI Desktop Support Technician, and/or MCP
- ITIL Foundations v3 / v4 certifications preferred
GET ACCESS
Access New Remote Job Listings Now
Create a free account to begin your remote job search with our expert-vetted listings, resume tips, and career tools.
COMPLETE JOB DESCRIPTION
The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
Job is Expired