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IVR Application Development Manager
Job Summary
A company is looking for an IVR Application Development Manager.
Key Responsibilities:
- Manage the team responsible for designing, developing, and implementing complex enterprise IVR software solutions
- Lead large-scale Application Development projects related to IVR implementations and migrations
- Coordinate the work of 3rd party Development teams and ensure compliance with standards and performance expectations
Qualifications:
- Bachelor's degree and 5+ years of related experience
- Experience in IVR management (Connect, Cisco, Avaya, Genesys or other)
- Experience in Agile and Vendor Management
- Ability to lead/manage others and collaborate effectively
- Strong coaching, presentation, and negotiation skills
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COMPLETE JOB DESCRIPTION
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