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Knowledge and Change Manager
Job Summary
A company is looking for a Knowledge and Change Management professional.
Key Responsibilities
- Manage, coach, and develop the Knowledge Management and Change Management team
- Create and implement a scalable knowledge management strategy tailored to Operations' needs
- Lead Change Management efforts across Operations, ensuring operational readiness for new initiatives
Required Qualifications
- 8+ years of experience in knowledge management, change management, or operations support
- Familiarity with operational processes in a fast-paced environment, preferably in consumer banking or financial services
- Experience managing a team of writers or building an effective knowledge management framework
- Strong commitment to supporting others and focus on customer experience
- Self-motivation and results-orientation
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COMPLETE JOB DESCRIPTION
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Company Overview
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