Knowledge and Change Manager

Job Summary

A company is looking for a Knowledge and Change Management professional.

Key Responsibilities

• Manage, coach, and develop the Knowledge Management and Change Management team
• Create and implement a scalable knowledge management strategy tailored to Operations' needs
• Lead Change Management efforts across Operations, ensuring operational readiness for new initiatives

Required Qualifications

• 8+ years of experience in knowledge management, change management, or operations support
• Familiarity with operational processes in a fast-paced environment, preferably in consumer banking or financial services
• Experience managing a team of writers or building an effective knowledge management framework
• Strong commitment to supporting others and focus on customer experience
• Self-motivation and results-orientation