Mandarin Speaking Virtual Assistant

Job Summary

A company is looking for a Mandarin Speaking Bilingual Virtual Assistant to provide patient access support in a remote environment.

Key Responsibilities

• Serve as the primary virtual point of contact for Mandarin-speaking patients via various communication channels
• Schedule, reschedule, and cancel patient appointments accurately and efficiently
• Verify patient insurance information and assist with pre-authorization processes as needed

Required Qualifications

• Fluency in both Mandarin Chinese and English (written and spoken) is essential
• High school diploma or equivalent required; Associate's or Bachelor's degree in a related field preferred
• Proven experience in a customer service role, preferably in a healthcare setting
• Strong organizational skills and proficiency in using computers and software applications
• Reliable high-speed internet connection and a quiet, dedicated home workspace