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Professional Services CX Technical Project Engineer
Job Summary
A company is looking for a Technical Project Engineer for their Professional Services Organization.
Responsibilities:
- Lead the design and implementation of Zoom Customer Experience Products (CX) including Zoom Phone, Contact Center, and more
- Collaborate with clients to implement Zoom's solutions and map customer requirements to specific Zoom capabilities
- Integrate 3rd party products, migrate customers to Zoom, and troubleshoot deployments
Requirements:
- Minimum 10 years of engineering experience in voice, SMS, Chat, and contact center solutions
- Bachelor's degree in CS, MIS or equivalent and at least 7+ years of experience in designing and implementing CX solutions
- Strong experience with UC and Contact Center best practices, cloud migrations, and CRM vendors
- Ability to create and execute new processes and strong networking experience
- Experience with other cloud and premise UC/voice/chat/email/social/video/SMS solutions and enterprise verticals preferred
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