Professional Services CX Technical Project Engineer

Location: Nationwide

Compensation: Salary

Staff Reviewed: Thu, Sep 07, 2023

This job expires in: 15 days

Job Category: Project Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Technical Project Engineer for their Professional Services Organization.

Responsibilities:

Lead the design and implementation of Zoom Customer Experience Products (CX) including Zoom Phone, Contact Center, and more
Collaborate with clients to implement Zoom's solutions and map customer requirements to specific Zoom capabilities
Integrate 3rd party products, migrate customers to Zoom, and troubleshoot deployments

Requirements:

Minimum 10 years of engineering experience in voice, SMS, Chat, and contact center solutions
Bachelor's degree in CS, MIS or equivalent and at least 7+ years of experience in designing and implementing CX solutions
Strong experience with UC and Contact Center best practices, cloud migrations, and CRM vendors
Ability to create and execute new processes and strong networking experience
Experience with other cloud and premise UC/voice/chat/email/social/video/SMS solutions and enterprise verticals preferred

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