Remote Customer Identity Support Representative

Job Summary

An employee information company is seeking a Remote Customer Identity Support Representative.

Must be able to:

• Identify and assess customers' needs to achieve satisfaction
• Manage large amounts of incoming calls and engage customers
• Provide accurate, valid and complete information by using the right methods/tools

Qualifications for this position include:

• Requires a high school diploma or equivalent
• 0-3 years of experience in the field or related area
• Customer orientation and ability to adapt/respond to different types of characters
• Able to navigate various computer systems while trouble shooting
• Strong phone contact handling skills and active listening