Remote Customer Service Operations Support Analyst

Job is Expired
Location: Nationwide
Compensation: Salary
Reviewed: Wed, Feb 22, 2023

Job Summary

An education company has an open position for a Remote Customer Service Operations Support Analyst.

Individual must be able to fulfill the following responsibilities:

  • Handle all incoming inquiries, claims and orders within established procedures
  • Manage sales team information needs (availability, shipping status/information, etc)
  • Effectively take control and manage escalated/challenging situations

Position Requirements Include:

  • Experience in efficiently resolving customer service inquiries
  • Experience working in an ERP (enterprise resource planning) system
  • Experience working in a CRM (customer relationship management) system, Salesforce CRM experience a must
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