Job Summary
An education company has an open position for a Remote Customer Service Operations Support Analyst.
Individual must be able to fulfill the following responsibilities:
- Handle all incoming inquiries, claims and orders within established procedures
- Manage sales team information needs (availability, shipping status/information, etc)
- Effectively take control and manage escalated/challenging situations
Position Requirements Include:
- Experience in efficiently resolving customer service inquiries
- Experience working in an ERP (enterprise resource planning) system
- Experience working in a CRM (customer relationship management) system, Salesforce CRM experience a must
