Job Summary
A software development company is in need of a Remote Global Software Customer Support Director.
Core Responsibilities of this position include:
- Managing, leading, and developing our technical support team
- Designing, building, and reporting on departmental KPI’s
- Designing and enhancing workflows departmentally
Skills and Requirements Include:
- 5+ years of technical support experience, plus 3+ years of managerial experience
- BS degree or equivalent education plus experience
- Proven track record of delivering top-rated customer support
- Proven ability to manage challenging and complex customer interactions and escalations
- Experience managing, and growing technical support teams, especially in a remote setting
- Ability to communicate complex technical concepts to a wide audience
