Remote Media Member Support Coordinator

Job Summary

A marketing agency is in need of a Remote Media Member Support Coordinator.

Individual must be able to fulfill the following responsibilities:

• Execute member account update requests (ex. billing info updates, cancellations)
• Respond to member inquiries via email (and other channels) and maintaining a response rate under 24-hours
• Maintain a positive, empathetic, and professional attitude toward members at all times

Qualifications for this position include:

• 1+ years of experience in a front-line customer service role
• Above-average written communication skills
• Track record of highly-professional customer service in a fast-paced, dynamic environment
• High comfort level with conflict resolution
• High familiarity with G-suite, especially Gsheets
• Experience working with CRM platforms