Remote Operations Manager

Job Summary

A company is looking for a Remote Operations Manager in Financial Services.

Key Responsibilities

• Conduct quality assurance evaluations on Collector phone calls and provide feedback
• Manage collector staffing ratios and analyze collection results to meet production goals
• Provide ongoing training, mentoring, and performance reviews for Collectors and Team Leaders

Required Qualifications

• High School Diploma, GED, or equivalent required; Associate's Degree preferred
• 2 years of previous collections experience required; 4 years preferred
• 2 years of management experience in a collections environment preferred
• Thorough knowledge of FDCPA and state collection laws
• Strong work ethic and high ethical standards