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Remote Operations Manager
Job Summary
A company is looking for a Remote Operations Manager in Financial Services.
Key Responsibilities
- Conduct quality assurance evaluations on Collector phone calls and provide feedback
- Manage collector staffing ratios and analyze collection results to meet production goals
- Provide ongoing training, mentoring, and performance reviews for Collectors and Team Leaders
Required Qualifications
- High School Diploma, GED, or equivalent required; Associate's Degree preferred
- 2 years of previous collections experience required; 4 years preferred
- 2 years of management experience in a collections environment preferred
- Thorough knowledge of FDCPA and state collection laws
- Strong work ethic and high ethical standards
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COMPLETE JOB DESCRIPTION
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Company Overview
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