Remote Publishing Services Customer Service Representative I

Job Summary

An independent publishing company is filling a position for a Remote Publishing Services Customer Service Representative I.

Core Responsibilities of this position include:

• Receiving incoming order and inquiry related calls and emails from customers
• Processing orders
• Listening and responding appropriately to customers' requests and concerns

Skills and Requirements Include:

• One to three years of customer service background
• Proficient with Microsoft Suite
• Excellent typing skills, ability to use keyboard accurately including 10 key experience
• Ability to maintain confidentiality with customer information
• Flexibility to work occasional overtime during peak seasons