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Remote Technical Support Advisor
Job Summary
A telecommunications company needs applicants for an opening for a Remote Technical Support Advisor.
Core Responsibilities of this position include:
- Providing first contact support for small and large businesses
- Assisting customers with Internet configurations and settings
- Educating customers in order to reduce repeat customer calls
Applicants must meet the following qualifications:
- 1+ year customer service, help desk, troubleshooting or call center experience
- Advanced troubleshooting skills related to telephony and data products
- Understanding of telecommunication products and services
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COMPLETE JOB DESCRIPTION
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