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Technical Support Advisor
Job Summary
A company is looking for a Technical Advisor II to provide advanced technical support for point-of-sale solutions.
Key Responsibilities
- Provide advanced technical support and troubleshooting for various POS solutions
- Manage customer cases within the CRM tool and communicate any delays to management
- Collaborate with multiple departments to address enterprise-wide technical issues
Required Qualifications
- Bachelor's degree or equivalent experience
- Minimum one year of experience in a technical support or help desk role
- Preferred experience in POS technical support
- Strong technical aptitude and ability to explain processes
- Ability to adapt quickly to change and manage stress effectively
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COMPLETE JOB DESCRIPTION
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