Job Summary
A software development company is seeking a Remote Technical Support Associate.
Individual must be able to fulfill the following responsibilities:
- Use your technical aptitude and customer skills to resolve questions and issues for our users
- Become a technical product knowledge expert on our platform with guidance from our team members
- Serve as a technical expert to increase satisfaction when working with customers via live chat, email, video calls
Skills and Requirements Include:
- 2+ years of experience in technical customer support
- Superb debugging skills
- Experience with AWS technology
- Experience supporting and troubleshooting cloud environments (AWS, Azure, GCP) and other SaaS tools
- Proficiency with support and ticketing systems like Zendesk, Jira, SFDC, Intercom, etc
