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Technical Support Engineer
Job Summary
A company is looking for a Technical Support Engineer, Remote (US Based).
Key Responsibilities
- Troubleshoot and resolve technical support issues for customers and bank partners
- Accurately document cases and provide regular updates regarding outstanding support tickets
- Maintain and grow the knowledge database for future reference of customer issues and resolutions
Required Qualifications
- High School Diploma or Equivalent
- Typically a minimum of 4 years of relevant experience
- Experience in help desk support
- Prior software support experience required
- SQL experience is preferred
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COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
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