Remote Workforce and Dialer Manager

Job Summary

A home loan and mortgage provider is filling a position for a Remote Workforce and Dialer Manager.

Core Responsibilities Include:

• Managing the call center dialer platforms
• Managing the implementation, testing, and administration of workforce management (WFM) platform
• Providing thorough analysis of logging

Position Requirements Include:

• Minimum of (2) years of contact center dialer management
• 3+ years’ experience in Call Center Management or Dialer Management
• Bachelor’s Degree or combination of education and experience that provides the necessary skills
• Good business writing and math skills
• Must be proficient in MS Windows, MS Outlook and MS Office Suite
• Knowledge of commonly used terminology, concepts and procedures within the mortgage industry