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Robotics Technical Support Specialist
Job Summary
A company is looking for a Technical Support Specialist - Robotics.
Key Responsibilities
- Manage customer support tickets for tier 1 and tier 2 technical issues, ensuring timely resolution and customer satisfaction
- Serve as the first point of contact for customer sites, providing prompt response and resolution
- Leverage internal monitoring tools to efficiently diagnose and resolve hardware, software, and network-related issues for customers
Required Qualifications
- Associate's or Bachelor's in Robotics, IT, Computer Science or related field
- 2+ years of experience in a Technical Help Desk or Technical Customer Support role
- Extensive experience with ticketing systems and remote supporting tools
- Expertise in troubleshooting across hardware, software, and network environments
- Ability to manage multiple priorities and adapt to a fast-paced environment
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COMPLETE JOB DESCRIPTION
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Company Overview
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