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SCA Customer Service Representative
Job Summary
A company is looking for a Customer Service Representative for a national remote position.
Key Responsibilities:
- Schedule medical and dental services in accordance with customer availability and contract guidelines
- Respond to inquiries and resolve issues related to appointment scheduling, service completion, and health assessment processing
- Identify potential behavioral health situations and follow protocol to assist callers
Required Qualifications:
- High School Diploma / GED
- Customer service experience
- Ability to work flexible shifts, including Saturdays
- Proficient computer skills, including Microsoft Office programs
- Experience in the healthcare industry or call center environment preferred
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COMPLETE JOB DESCRIPTION
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Company Overview
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