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Senior Collections Customer Service Coordinator
Job Summary
A company is looking for a Senior Collections Customer Service Coordinator.
Key Responsibilities:
- Provide exceptional customer service and problem-solving support
- Handle complaints and escalated situations, ensuring compliance and regulatory requirements
- Investigate customer concerns, implement process improvements, and report trending issues
Required Qualifications:
- High school diploma, GED, or equivalent certification
- At least 2 years of customer service experience
- 1 year of experience in the financial or credit card industry (preferred)
- 1 year of experience in a call center (preferred)
- Secure home office environment with reliable internet connection
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COMPLETE JOB DESCRIPTION
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