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Service Center Analyst
Job Summary
A company is looking for a Service Center Analyst responsible for delivering first-line support to users while providing excellent customer service.
Key Responsibilities
- Identify and resolve incidents and fulfill service requests within agreed Service Level Agreements (SLAs)
- Take ownership of incidents, monitor trends, and escalate major incidents as needed
- Provide technical support for desktop and mobile devices, including software installation and user access assistance
Required Qualifications
- Two-year technology degree or equivalent combination of experience and education
- Experience in incident and request management
- Experience with service desk operations and troubleshooting hardware and software issues
- Familiarity with ticket management systems, preferably ServiceNow
- ITIL Foundation Certification and relevant technical certifications (A+, Network+)
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COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
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