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Call Center Service Advocate
Job Summary
A company is looking for a Call Center Service Advocate I.
Key Responsibilities
- Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
- Provide courteous and professional service to patients, addressing their inquiries and concerns
- Accurately enter patient information and appointment details into the scheduling system
Required Qualifications
- High School diploma or equivalent required; some undergraduate education preferred
- 1 year of customer service experience; call center experience preferred
- Proficient PC skills, including basic Microsoft Excel skills
- Experience with EMR (Electronic Medical Record) documentation preferred
- Ability to multitask, prioritize, and manage time effectively
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COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
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