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Service Delivery Manager
Job Summary
A company is looking for a Service Delivery Manager.
Key Responsibilities
- Lead the Regional Client Engagement Function, ensuring exceptional IT service for clients and internal teams
- Manage client service onboarding and operational readiness, optimizing service adoption and alignment with business needs
- Drive customer satisfaction and user experience initiatives, including quarterly reviews and service performance analysis
Required Qualifications
- 15+ years of leadership experience in IT service delivery and client engagement
- Proven track record in managing high-touch service delivery models for enterprise clients
- Extensive experience in executive stakeholder management and service governance
- Strong background in client onboarding and large-scale IT integrations
- Expertise in service escalations and incident management
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COMPLETE JOB DESCRIPTION
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