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Service Desk Agent
Job Summary
A company is looking for a Service Desk Agent to provide customer support and resolve technical issues.
Key Responsibilities
- Provide 1st Level support via telephone and other media, ensuring high first contact resolution
- Document calls and incidents accurately and manage workload to meet service levels
- Perform diagnostics and assign incidents to the appropriate support group
Required Qualifications
- High School diploma or relevant certifications
- 1-2 years of related experience in IT service delivery
- 6 months of IT Service Desk experience
- 6 months of Level 3 support experience for MS Office, MS Exchange, and MS Windows networks
- Working knowledge of data and voice network concepts
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COMPLETE JOB DESCRIPTION
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