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Software Support Coordinator
Job Summary
A company is looking for a Software Support Coordinator to provide support for web-based student management software for K-12 School Districts.
Key Responsibilities:
- Learn and act as a support resource for the company's products and Customer Help Desk system
- Resolve an average of 10 - 15 support calls daily with prompt response and resolution times
- Ensure timely handling of customer support calls and minimize escalations to external resources
Required Qualifications:
- Experience in a customer support role, preferably in software or technology
- Ability to work independently and collaboratively in a team environment
- Capable of managing multiple tasks and working under pressure
- Familiarity with web-based software and troubleshooting techniques
- Availability to handle after-hours support calls as necessary
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COMPLETE JOB DESCRIPTION
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