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Support Analyst
Job Summary
A company is looking for a Support Analyst based on the West Coast.
Key Responsibilities
- Act as the first point of contact for customers and internal users, delivering expert support and guidance on systems and services
- Investigate and resolve support requests and incidents, escalating to third-level support when necessary
- Collaborate with cross-functional teams to resolve issues and contribute to ongoing support initiatives
Required Qualifications
- Highly experienced in technical support, client services, or a similar customer-facing role
- Experience working in remote environments with a strong sense of ownership
- A curious mind with a willingness to learn new tools and processes
- Self-motivated with a commitment to delivering outstanding service
- Ability to manage multiple tasks and navigate ambiguity effectively
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COMPLETE JOB DESCRIPTION
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Company Overview
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