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Support Technician II
Job Summary
A company is looking for a Support Technician II to assist customers with software-related issues.
Key Responsibilities
- Answer and process incoming customer calls to optimize their experience
- Document customer interactions and provide timely resolutions to issues
- Educate customers on product usage and assist with troubleshooting complex cases
Required Qualifications
- High School education, vocational training, or on-the-job training
- Three or more years of related experience
- Working knowledge of Microsoft Word and Excel
- Basic knowledge of computer hardware, operating systems, and networks
- Ability to prioritize tasks and adapt to change
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COMPLETE JOB DESCRIPTION
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Company Overview
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