Technical Support Associate

Job is Expired
Location: Remote
Compensation: To Be Discussed
Reviewed: Thu, Apr 10, 2025
WiFi Networking Mesh Networking Firewall Configurations Parental Controls

Job Summary

A company is looking for a Technical CS Associate.

Key Responsibilities
  • Provide prompt and detailed customer service via phone and email
  • Collaborate with other support teams to ensure high-quality service
  • Advocate for customers by identifying areas for improvement and suggesting solutions
Required Qualifications
  • 3+ years of customer service experience
  • 2+ years of experience in technical support focused on customer success
  • 2+ years supporting consumer WiFi/Mesh networking platforms
  • 2+ years working with firewall configurations and service provider modems/routers
  • 1+ years providing technical support for mobile devices (iOS, Android)
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