Technical Support Associate
Job is Expired
Location: Remote
Compensation: To Be Discussed
Reviewed: Thu, Apr 10, 2025
Job Summary
A company is looking for a Technical CS Associate.
Key Responsibilities
- Provide prompt and detailed customer service via phone and email
- Collaborate with other support teams to ensure high-quality service
- Advocate for customers by identifying areas for improvement and suggesting solutions
Required Qualifications
- 3+ years of customer service experience
- 2+ years of experience in technical support focused on customer success
- 2+ years supporting consumer WiFi/Mesh networking platforms
- 2+ years working with firewall configurations and service provider modems/routers
- 1+ years providing technical support for mobile devices (iOS, Android)
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Job is Expired