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Technical Support Engineer
Job Summary
A company is looking for a Designated Technical Support Engineer to provide exceptional technical support to its customers.
Key Responsibilities
- Provide proactive and reactive support for designated customers, prioritizing issues and developing resolution plans
- Create and maintain customer-specific runbooks and knowledge articles while ensuring timely communication with customers
- Drive improvement projects to enhance the efficiency of support and represent customer needs for product and security enhancements
Required Qualifications
- Experience in Customer Solutions Engineering, Support Engineering, or Professional Services
- Hands-on experience with Search technologies, Knowledge technologies, or SaaS-based system integrations
- Familiarity with Cloud technologies such as Google Cloud Platform, Amazon Web Services, or Microsoft Azure
- Experience troubleshooting REST API issues and knowledge of SSO, SAML, and OAuth
- Ability to document issues and contribute to the support knowledge base
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COMPLETE JOB DESCRIPTION
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Company Overview
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