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Technical Support Manager
Job Summary
A company is looking for a Manager of Technical Support.
Key Responsibilities
- Lead, develop, and coach a team of Technical Support Engineers (TSEs)
- Manage onboarding, mentoring, and ongoing development of team members
- Act as a liaison between Technical Support and cross-functional teams, including Engineering and Product
Required Qualifications
- 5+ years of experience as a team lead or manager in a technical support environment
- Bachelor's degree in Computer Science, Engineering, or related technical field
- Technical background in software, including handling escalations and mentoring teams
- 8+ years of experience in a technical, customer-facing role supporting enterprise SaaS products (preferred)
- Proficiency in using Salesforce, Jira, and other ticket/case management platforms (preferred)
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COMPLETE JOB DESCRIPTION
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Company Overview
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