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Technical Support Manager
Job Summary
A company is looking for a Technical Support Manager to join their Developer Relations team.
Responsibilities:
- Manage the technical support function, including responding to support requests, triaging issues, and developing new support processes or tools as needed
- Ensure that partner and customer issues are being addressed in a timely and effective manner, and work closely with the Developer Relations, Product, and Engineering teams to resolve complex issues
- Rigorously track and report on issues and the support function as a whole, defining key metrics and how they are reported to leadership
Requirements:
- 5+ years of experience in technical support, with a track record of providing exceptional customer service
- Strong technical skills and experience with troubleshooting complex issues
- Experience managing a technical support team is a plus
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COMPLETE JOB DESCRIPTION
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